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Skills:

Service Delivery Manager 05/2012 - 07/2017
HP, Beijing, Beijing China
Industry: IT
Mid-Senior level position in HP
Responsibility 1: Account and Project Management: Controlled the service delivery process, maintained the KPI of overall business performance to improve total customer experience. Acted as Project Manager, leveraging both internal and external resources to implement new business in the existing contract scope. Continuously tracked contract-renew progress, engaging with the sales team to maintain renew rate. Achievement: Appointed as the Key Account Manager and took charge of top accounts like Nokia, Ericsson, and Novartis. Achieved 90% renew rate. Top 3 in TCE ranking for consecutive 3 years. Responsibility 2: Business Analyze: Used various ETL tools to cleans and restructure data from various HP information systems. Then analyzed data to identify the trend in the operational process, figure out potential issues and new business requirements. Utilized data virtualization tools, like Tableau and Power BI to make the customized dashboard that was used in the quarterly business review. Acted as the account owner to analyze the Profit & Loss of specific account and find the solution to constantly improve the financial performance. Achievement: Achieved an overall 36% P&L, which was 7% higher than the average level. Responsibility 3: Business Development Management: Acted as the business owner to dig more opportunities basing on the existing customer base and expand the business scope to other relevant legal entities. Worked with global team to propose and pilot innovative solution. Achievement: Extended business in Novartis from 2 to 5 legal entities and the overall business Rev. grew 40%. Launched the first security solution HPAC for Ericsson in China region.--

Arizona State University 08/2017 - 08/2018
Tempe, AZ, United States
Degree: Master's Degree
Major:Information Management
Rank in the TOP 20 in the U.S

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