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Zia Micaela Ocampo

Sampaloc Manila, Philippines

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: Guest Service Associate, Management Trainee

  • Occupation: Management

  • Degree: Bachelor's Degree

  • Career Level: Entry Level

  • Languages: English and Tagalog

Career Information:

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Highlights:

Skills:Hostess, Customer service, Cashiering, Maestro, Socializing


Experiences:

Hostess 02/13/2023 - 04/30/2023
Barbara's Heritage Restaurant, Manila, Manila Philippines
Industry: Hospitality Industry
As an Intern/Student trainee, rendered 600 hours as a Hostess/Waitress at Barbara's Heritage Restaurant as part of our curriculum to obtain a degree in Tourism Management.
Exposed to greeting and welcoming guests and was responsible for attending to guests’ inquiries. Responsible for accommodating and assisting dining guests. Exposed to coordinating with the kitchen, cashier, and captains regarding guest reservation lists and numbers of pax. Responsible for making phone calls to customers about the confirmation of their booking.--
Guest Service Associate 10/06/2023 - current
Kabayan Hotel, Pasay, Manila Philippines
Industry: Hotel Industry
Guest Service Associate/Front Desk but sometimes being the Telephone Operator and had a training as Reservation Agent.
Responsible for greeting and welcoming guests to the hotel, answering inquiries providing information, and checking -in and out guests using the Maestro system and issuing key cards. Responsible for guests' payments and handling accurate changes and receipts ; and not limited to answering phone calls, messages, and emails.--

Education:

La Consolacion Colle Manila 08/05/2019 - 06/27/2023
Sampaloc, Manila, Philippines
Degree: Bachelor's Degree
Major:Tourism Management
The Tourism Management course tackles the managing and overseeing tasks associated with the tourism sector. It is a diverse sector that offers workers the education, experience, and know-how required to obtain managerial jobs in travel and lodging.


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