Highlights:Doing a wonderful year internship in a different country

Skills:Punctual, Dedicated, Dedicated, Teamplayer, Hard worker, Fast learner, Friendly, Career driven

Goal:Front Office Manager

Certification:City & Guilds Diplomas in: Reception/reservations Housekeeping F&B Chef Pastry Stewardess certificate - yacht

Stores Manager 02/2019 - current
Palala Boutique Game Lodge & Spa, Tom Burke, Limpopo South Africa
Industry: Hospitality
Puechasing and managing of supplies for lodge
? Purchasing of all items for the lodge including food, beverage, cleaning equipment, curios. ? Supervise & manage staff working in the stores. ? Inspect quality of food & drinks purchased. ? Process issued stock accurately and efficiently on Micros. ? Set up new menu items and prices on micros as well as creating recipes on micros ? Receiving and capturing stock on a weekly basis ? Monthly stock counts for month-end--
Assistant Lodge Manager 09/2018 - 01/2019
Buckler's Africa Lodge, Komatipoort, Mpumalanga South Africa
Industry: Hospitality
Manage lodge when Manager on leave and assist while there
? Act as Manager on Duty as needed. ? Supervised staff and managed vendor relations in the absence of senior management. ? Inspected rooms for cleanliness to ensure the standards of the lodge were met consistently. ? Processed guest check-ins and check-outs accurately and efficiently. ? Managed pre-arrival and post-arrival electronic and telephone queries using Nightsbridge booking system. ? Assisted culinary department with inventory management, breakfast preparation, and service--
Front Desk Agent 07/2017 - 07/2018
Gaylord Opryland Resort, Nashville, Tennessee United States
Industry: Hospitality
Internship/training program
? Processed guest check-ins and check-outs accurately and efficiently. ? Resolved guest complaints and billing discrepancies. ? Consistently ranked among the top performers in Guest Satisfaction Surveys. ? Assisted in Call Center operations by responding to pre-arrival and post-arrival queries from guests using InContact call center systems. ? Supported Front Office operations in Rooms Control by assisting in pre-arrival planning, upgrade allocation, and room inventory management. ? Monitored, processed, and pre-keyed mobile check-ins. ? Performed night audit functions ? Routinely called on to provide Concierge coverage during regular Concierge absences and outings.--
Assistant Manager 07/2012 - 07/2017
Nkorho Bush Lodge, Hluvukani, Limpopo South Africa
Industry: Hospitality
Asssist Manager in running lodge and manage while manager off
? Promoted from Receptionist in 2015. ? Act as Manager on Duty as needed. ? Supervised staff and managed vendor relations in the absence of senior management. ? Inspected rooms for cleanliness to ensure the standards of the lodge were met consistently. ? Processed guest check-ins and check-outs accurately and efficiently. ? Managed pre-arrival and post-arrival electronic and telephone queries using Nightsbridge booking system. ? Assisted culinary department with menus, inventory management, dessert preparation, and service--

Selati Hospitality Training Academy 01/2009 - 12/2010
Phalaborwa, Limpopo, South Africa
Degree: Associate's Degree
Major:Hotel Management
2year course in Hotel Management earning 5 different City & Guilds Dimplomas

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