Highlights:Being promoted several times of the course of my career. Receiving 2 trophies for being the employee & team player of the year respectively, over the course of my career.

Skills:Optimisation, Six Sigma, Business Administration, Operations Effectivenss, Continuous Improvement, Design & implement business tools, Management

Goal:Working towards obtaining an MBA Finding a suitable position in the USA.

Membership:N/A

Certification:TagBase Configuration Basics & Administrator MS Office 2000 Supervisory Development & MBTI Emotional Intelligence TagBase Advanced Configuration Women in Leadership Office Administration InSQL & Active Factory Basic Interpersonal Diversity Managing Conflict InSQL & Active Factory Advanced Advanced Project Management Insights CSense Systems Supervisory Development Training Six Sigma: Greenbelt Six Sigma: Blackbelt New Manager’s Programme (NMP62) (Wits Business School) Contract Management ITIL Foundation v3 Bachelor Business Administration Degree (with distinction)

Honor:N/A

Operations Effectiveness Specialist 08/2014 - current
Electronic Toll Collection (Pty) Ltd, Pretoria, Gauteng South Africa
Industry: E-Toll
Designing, developing, and implementation of company incentive scheme. Re-designing, developing, implementation and facilitation of Results and Progress Meeting metrics and methodology for performance measurement. Designing & developing of several business tools to improve quality, efficiency & effectiveness of business operations. Optimising business processes, procedures as well as increasing productivity & quality while reducing costs.
• Design & implement the required productivity & quality tools, processes & procedures to ensure productivity & quality improvements are sustainable going forward • Design, develop & implement an operational incentive schemes & associated employee reward systems. • Individual departmental business needs analyses to be in line with the overall company mission & goals. • Analyse departmental processes & work methodologies to use as input for Optimizing workforce numbers. • Propose the workforce optimisation strategies to top management & implement the overall strategy via HR & other workforce management channels in the organization. • Investigate & propose departmental KPI and/ or SLA deliverable to senior management. • Design, review, monitor & control Results & Progress Meeting (RPM) Packs in line with established KPI and/or SLA requirements for all departments across the company & where required cascading down to appointed subcontractors. • Implement a platform for the generation of ideas from stakeholders to address performance effectiveness, taking into consideration available reporting, business modeling & forecasting tools from the MIS Section, the Commercial Manager, & Quality Manager. • Identify & review business improvement opportunities by accessing items escalated through audit findings, risk management, KPI achievements, Employer Variation orders, & other sources of deficiency reports related to financial impacts. • Monitor identified work methodologies, productivity & entity SLA performance in accordance with established operations manuals & procedures, assess impacts of improvements to the overall company including skills gaps & technical capabilities required to address shortcomings & compile reports for escalation for further decision making. • Control improvement or change to the business improvement methodology & establish stop-gap solutions to maintain shareholder value & board requirements. • Monitor & interpret the integrity & consistency of reporting data & document trends for further decision making. • Control changes required to information gathering & reporting mechanisms to improve reporting delivery from the Organizational Effectiveness function. • Ad-hoc business optimization projects along with training & coaching on using the various business tools. • Restructuring of departments based on business requirements, productivity via HR & senior management.--
Six Sigma Black Belt 04/2008 - 02/2009
Lonmin Platinum, Marikana, North West Province South Africa
Industry: Mining
Successful international Blackbelt training received. 2 Projects started & almost completed with a cost saving of R14,800,000.00 & R4,900,000.00 respectively.
• Facilitate project team, & responsible to the Process Owner for the advance of the team & project results; • Deliver a minimum of 5 projects per year, with an average project value of at least US$200K per project; • Provide special skills in application of Six Sigma statistical tools for project evaluation, problem analysis, benefits measurement & tracking; • Provide leadership in planning the teams’ work, facilitates team meetings with the Process Owner, & ensure that team decisions are made in a timely manner to meet goals; • Provide training & advice to team members, ensuring Six Sigma project success, & promotes best practices; • Provide leadership in problem solving efforts on key projects to improve throughput, improve quality, reduce inventory, reduce cost, and/or improve cycle time; • Work with management to identify key projects that will provide the optimum benefits to our customers & the business results; • Provide management with project status updates, feedback, & appropriate reporting on key process focused objectives; • Work with Master Black Belts & other Black Belts to maximize Six Sigma understanding & improvement efforts; • Identify & work to remove barriers that slow or prevent the successful attainment of six sigma goals & objectives; • Teach, mentor, coach & support the project application of Greenbelts & candidates.--
Metals Accountant & Six Sigma 08/2002 - 03/2008
Lonmin Platinum, Marikana, North West Province South Africa
Industry: Mining
Setting up of various metals accounting processes, procedures and systems at the concentrators. Reporting metals accounting production and final figures.
• Creating and implementing Tags into the Database and drawing up reporting templates to be able to generate and run reports. • Daily, weekly, monthly reports. • I also do daily data inputs. • High level confidential reporting for the department. • Handling queries. • Preparing correspondence on the boss’ behalf. • Liaising with staff, managers, senior managers, etc. • Conducting research. • Monthly, Quarterly & Annual reports. • Board reports and presentations. • Charters. • Managing the department’s driver & contract cleaning staff. • Managing IT problems within the department and IT. • Ordering of stationary and other items needed for the offices and plant with required budget control. (SAP) • On a monthly basis I do the cost control of the contractors that transport our ore and our concentrate. (SAP) • It is my responsibility to maintain the computers and systems on K4 by utilising my own skills and\or initiating and controlling problem solving by the Lonmin IT Department. • Metals Accounting, data analysis, etc. • High-level confidential reporting on production figures. etc. • I designed and created all the front-end (DIS) Data Input Screens. • It was also required of me to perform HR duties, as we did not have an HR Officer during the commissioning of the plant. • I also perform basic payroll duties, like supplying the workers with the necessary forms, calculating bonuses, and compiling the reporting thereof, etc. • I am also in charge of the company vehicle and driver on K4. • I am the supervisor of the cleaning contractor’s worker on both EPL & EPC Concentrators. • I was in charge of the chrome consolidation and reporting between Lonmin and Xstrata.--

High School Pionier 01/1992 - 12/1996
Vryheid, Kwazulu Natal, South Africa
Degree: High School Or Below
Major:Grade 12
Minor:Maths, Biology, Science, Accounting, English, Afrikaans
Average for grade 12 was 75%.

Nicole Greyling