Highlights:ITIL Process consultant Major Incident manager Problem management Driving CSI-Service Improvement Lean Sigma process implementation White paper Knowledge of BMC tools such as Portal,Patrol,Remedy and TM Mart Knowledge of Infrastructure such as network,application,servers,mainframe,base24 env Knowledge of TEMS-Test Environment Managed Services Defect Management Event Management Team building exercise at the project level-SPOC spoc for Client deliverables MI reporting,WSR,MSR,BSC,PMR etc. Good knowledge of Excel Multiple certifications and appreciation from Customer as well Vendors

Skills:itil v3 expert,itil process consultant,incident,problem,change,service improvement,CSI manager,process implementation, iso 20000, cmdb administrator, QA Reporting, quality centre reporting, issuetrak reporting, clearquest reporting, corporate information security trainer

Goal:Over the years my career objective has been defined by my inclination to focus on and contribute tothe business growth with regard to ITIL technology. This has been reflected in my choice of academic training and subsequently through my internships and professional work experience. Apart from a strong career focus, I have been aided by my ability to work under uncertainty and pressure and a desire for self-expression and learning.

Membership:ITIL v3 expert

Certification:ITIL v3 Expert Certified-Foundation,intermediate(Service Operation,Transition,CSI,Service Design,Service Strategy),MALC

Honor:Certifications for stellar performance of the Quarter and Month Best Mentorship Toppers in School and College

Senior associate Quality and compliance 02/2015 - current
TriCore solutions, delhi, Delhi India
7+ years in ITIL process consultant, and Producing QA effectiveness report, Delivering training on Corporate level for Information Security and Compliance, Implementation of ISO 20000 & Lean Sigma, Internal Auditor and CMDB administrator and expertise in MS word, Visio, PowerPoint and excel. Strong knowledge of IT Industry in Infrastructure Management Services ,ITIl,developed an automated KEDB interface,manages CMDB. Developed and implemented ISO 20000.looking for H1B sponsorship.
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Technical Lead 08/2012 - 02/2015
cognizant Technology, pune, maharashtra India
ITIL process consultant
IT service management-Incident,Problem and Change Analysis and reporting of incident trend data to identify and eliminate root causes. ? Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IS infrastructure. ? Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. ? Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records. Facilitating and coordinating technical meetings. ? Leading and facilitating post mortem investigations into high impact faults. Managing root cause analysis between technical teams. ? Entailed a great deal of Operations and People Management, Quality Assurance and Customer Service ? Driving the Problem Records through the Root Cause Analysis and Problem Management Tools Like Fish Bone Analysis, Pareto Charts and by organizing the workgroup Sessions with resolver teams and driving the Problem records to Successful Closure. Corrective Action and Preventive action ? Known Error Database creation with the Knowledge Article created for the Problem records. ? Identification of Service Improvements across Programs and Driving the Continual Service Plans with the Successful implementation of the Kaizens. Service Improvements along with the Cost Avoidance and Effort Saving calculation presented to the Customer for Sign Offs. ? Created a Problem Database that consisted of the Various Problem Records which were not implemented due to various Constraints. ? Plan, organize, and monitor pre-implementation deliverables and process improvement initiatives identified by the client. ? Work with other teams to manage alignment between company processes and business objectives so as to optimize business performance--
Level F 03/2011 - 08/2012
Accenture, pune, maharashtra India
ITIL Process consulting
Driving incident resolution for the events rose on various tools (BMC portal, TM Mart, Patrol Dashboard, Compass, PRTG, Oracle enterprise manager. Coordination with BT and HP ? Entailed a great deal of Operations and People Management, Quality Assurance and Customer Service ? Creating process Documents for Quality Management and service management, Maintenance of client share point ? Plan and conduct Audit for 5 Teams as per the client satisfaction. Proposed the sampling and NC’s criterion .Follow up on Audit compliance guidelines proposed by client. ? Responsible for owning alerts and attempting to resolve them or assigning the alerts to the appropriate party. Monitors alerts in the Event Management tools ? Reviews history of alert to determine what has already occurred. Identifies appropriate owner. ? Participate in the IT infrastructure design for availability and recovery.--
Operations Executive 08/2008 - 03/2011
Infosys, pune, maharashtra India
ITIL process Consultant
Driving incident resolution for the events rose on various tools (BMC portal, TM Mart, Patrol Dashboard, Compass, PRTG, Oracle enterprise manager. Coordination with BT and HP ? Entailed a great deal of Operations and People Management, Quality Assurance and Customer Service ? Creating process Documents for Quality Management and service management, Maintenance of client share point ? Plan and conduct Audit for 5 Teams as per the client satisfaction. Proposed the sampling and NC’s criterion .Follow up on Audit compliance guidelines proposed by client. ? Responsible for owning alerts and attempting to resolve them or assigning the alerts to the appropriate party. Monitors alerts in the Event Management tools ? Reviews history of alert to determine what has already occurred. Identifies appropriate owner. ? Participate in the IT infrastructure design for availability and recovery--

Guru Gobind singh Inderprashtha University 04/2005 - 04/2008
delhi, delhi, India
Degree: Bachelor's Degree
Major:Computer applications
BCA-Bachelor of Computer Applications-Full time degree

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