Highlights:

Skills:SAP CRM, CALL CENTRES

ASSOCIATE CONSULTANT 10/2010 - current
ATOS INDIA PVT LTD, PUNE, MAHARASHTRA India
Industry: IT
? Certified SAP CRM 7.0 Consultant – SAP Authorized Training Center, New Delhi (Currently part of ATOS after Atos / Siemens merger.) ? Management graduate with 4years4years3+ years of SAP CRM Experience. ? 161612 plus years of experience in varied domains such as Telesales, Contact Centers / Sales/Customer Relationship Management and Services. ? Excellent product knowledge of SAP- CRM (functional)
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SNR. MANAGER OPERATIONS 09/2009 - 06/2010
EUREKA OUTSOURCING SOLUTIONS PVT. LTD, NOIDA, UTTAR PRADESH India
Industry: Call Centre
•Worked as SNR. MANAGER OPERATIONS heading the Call Centre, for Tele Sales & Service Processes of the company. •Handling inbound and outbound processes for large domestic banks and insurance companies. •Overall Profit Centre Head. •Handled 24x7x365 service processes.
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Consultant 09/2008 - 09/2009
SCIENTIFIC AGENCIES PVT LTD., Faridabad, Haryana India
Industry: Call Centre
• Worked as Consultant in setting up their Call Centre for there in house process. • Setting up and managing the call centre • Training the entire staff on the customer services and sales process.
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REGIONAL SALES MANAGER 08/2006 - 11/2008
ICICI LOMBARD GENERAL INSURANCE CO. LTD:, NEW DELHI, NEW DELHI India
Industry: GENERAL INSURANCE
•Worked as REGIONAL SALES MANAGER – TELESALES North & Central India, heading and driving a team of over 150 resources. Successfully grew this business for sustained profitability. •Building call centers, services and telesales team across the country specifically in NORTH AND CENTRAL INDIA for Health Insurance Sales and Services Process.
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VICE PRESIDENT – SALES and SERVICES 06/2005 - 08/2006
FIRST CALL BPO SERVICES INDIA PVT LTD, NEW DELHI, NEW DELHI India
Industry: CONTACT CENTRE, BPO
• Worked as VICE PRESIDENT – SALES and SERVICES • Strategically planning the implementations of CRM solutions across various Indian Call Centers and international clients like T Mobile UK. • Process Migration - Travelled to FCM (United Kingdom) to migrate their entire processes (T-Mobile) and the entire CRM Solution to India.
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SHIFT MANAGER 01/2003 - 06/2005
E3R INFOSYSTEMS PVT LTD, CHANDIGARH, CHANDIGARH India
Industry: CONTACT CENTRE, BPO
• Worked as SHIFT MANAGER • Handling various US, UK AND Australian processes for BPO.
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PROJECT MANAGER 01/2002 - 09/2002
MINERVA TELELINK SERVICES PVT LTD, NEW DELHI, NEW DELHI India
Industry: CONTACT CENTRE, BPO
• Worked as PROJECT MANAGER for International Call centre
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PROJECT TEAM LEADER 07/2001 - 12/2001
INOX GLOBAL SERVICES LTD, GURGAON, HARYANA India
Industry: CONTACT CENTRE, BPO
• Worked as PROJECT TEAM LEADER, for an International Call Centre
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PROJECT TEAM LEADER 03/1999 - 06/2001
ORION DIALOG PVT LTD, NEW DELHI, NEW DELHI India
Industry: CONTACT CENTRE, BPO
• Worked on various outbound and inbound processes.
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ASSISTANT FABRIC INCHARGE 05/1997 - 03/1999
PEARL GLOBAL LTD, GURGAON, HARYANA India
Industry: GARMENT EXPORTERS
• Worked as ASSISTANT FABRIC INCHARGE, in Garment Export division.
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PROCESSING INCHARGE 01/1995 - 05/1997
BANAIK DRESS DESIGNING AGENCY PVT LTD, NEW DELHI, NEW DELHI India
Industry: GARMENT EXPORTERS
• Worked as PROCESSING INCHARGE.
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DELHI UNIVERSITY 05/1991 - 03/1994
NEW DELHI, NEW DELHI, India
Degree: Bachelor's Degree
Major:COMMERCE
Completed Bachelors of Commerce BCOM, Pass from Delhi university.

SAP CRM FUNCTIONAL CONSULTANT SAP CRM FUNCTIONAL CONSULTANT