Highlights:

Skills:Interpersonal skill, Microsoft Office, Customer Service, Salesforce

International Programs Coordinator 07/2016 - 06/2017
United Planet, Boston, MA United States
Industry: Non-Profit
Demonstrated strong skills in customer service and communication, acknowledging and integrating customers’ needs and interests to provide unique and successful experiences.
•Advised and assisted an average of 25-30 potential and enrolled volunteers per day via phone, emails, and chat •Coordinated over 90 international volunteer programs for individuals and families in Peru, Nepal, and Ghana by interviewing volunteers and managing logistics thoroughly for each volunteer in the enrollment process •Answered the main office phone line and fielded, screened, and/or directed calls to the appropriate person •Conducted phone and web-based pre-departure trainings in collaboration with in-country staff, resulting in a significant reduction of in-country crisis •Created and implemented an “introduce yourself to your host family” document, enabling host families to better prepare for volunteer’s arrivals in country, and in turn increasing program success rates •Contributed to team efficiency and productivity by developing monthly reports on Salesforce to track progress towards enrollment goals •Averted liabilities by monitoring travel alerts from 35 countries daily and implementing safety and risk-management techniques in advance •Represented the organization at regional, national, and international conferences in a highly professional manner •Supported additional programs within the organization including incoming program orientations, in-person pre-departure trainings for gap year programs, and trainings for new interns and staff--

Northeastern University 01/2015 - 07/2017
Boston, MA, United States
Degree: Master's Degree
Major:Master of Science in Global Studies and International Relations
Relevant courses: International Higher Education, Global Literacy and Culture, Globalizations

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