Highlights:

Skills:

Team Leader 06/2024 - current
Euro-Center, Sao Paulo, SP Brazil
Industry: Health Insurance
• Delegated tasks and established clear goals for the team, resulting in improved daily operations and increased team efficiency. • Developed and implemented strategic plans, which contributed to a 20% increase in productivity over a six-month period. • Identified training needs within the team, organized relevant workshops and training sessions, enhancing overall team competency and performance. • Reported significant issues and performance metrics to supervisors, facilitating better decision-making and strategic planning.
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Network Development Specialist Americas 07/2023 - 05/2024
Euro-Center, Sao Paulo, SP Brazil
Industry: Health Insurance
• Championed the coordination and development of a medical network structure across the Americas, enhancing healthcare accessibility. • Negotiated contracts with top-tier medical providers to ensure high-quality medical services, demonstrating strong negotiation and relationship management skills. • Effectively managed performance metrics of existing medical providers, resulting in improved service standards. • Conducted assessment of network performance through KPIs, driving strategic improvements and operational efficiency.
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Insurance and Network Specialist 12/2022 - 06/2023
Euro-Center, Sao Paulo, SP Brazil
Industry: Health Insurance
• Successfully managed insurance claims, collaborating with medical providers and teams to resolve complex cases. • Efficiently processed claims performed document verification, and updated client files with precision. • Spearheaded the development and maintenance of medical network, fostering strong relationships with industry players and stakeholders. • Negotiation of contracts, securing favourable pricing with providers, resulting in significant cost savings. • Maintained strict compliance with international standards, ensuring the company's reputation and operational integrity.
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Claims Handler 09/2019 - 11/2022
Euro-Center, Sao Paulo, SP Brazil
Industry: Health Insurance
• Successfully navigated the investigation, processing, and validation of international insurance claims. • Provided advice to customers on claims procedures, ensuring clarity in managing customer expectations. • Masterminded the development of expansive client networks through strategic relationship building and customer service. • Deftly processed payments in strict adherence in market requirements, ensuring full compliance and minimizing risks. • Successfully expedited the claims resolution, improving customer satisfaction and reinforcing the company's reputation.
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Brigham Young University Idaho 01/2019 - 12/2021
Rexburg, ID, United States
Degree: Associate's Degree
Major:Brigham Young Idaho University
This program provided a strong foundation in core business principles with a practical, hands-on approach. It covered key areas such as management, marketing, accounting, business communication, and organizational behavior. The focus was on developing critical thinking, leadership, and operational skills needed to manage and support business functions effectively. Graduates are prepared for entry-level roles in business environments or to continue on to a bachelor's degree.

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