Highlights:Salesforce developer, Salesforce consultant, Microsoft dynamics ERP consultant, Business analyst

Skills:erp, crm, salesforce, microsoft dynamics, dynamics 365, Unity, Python, C#

Goal:Salesforce developer, Salesforce consultant, Business analyst, Microsoft dynamics consultant

Certification:Salesforce certified administrator, Microsoft Dynamics 365 Finance certificate

Salesforce business analyst 11/2021 - current
LG electronics, Seoul, South Korea
Currently participating Salesforce’s Service Cloud implementation project for LG Electronics in South Korea as an in-house Salesforce business analyst on a contract basis.
• Currently participating Salesforce’s Service Cloud implementation project for LG electronics in South Korea as an in-house Salesforce business analyst on a contract basis. • Analyzed business processes and mapped with Salesforce functionalities to create Gap/Fit document. • Interviewing and coordinating with Subject Matter Experts to enhance their understanding on Salesforce cloud.--
Salesforce business analyst 05/2017 - 06/2018
I2Max, Seoul, South Korea
Participated in Salesforce CRM implementation project for Samsung electronics in South Korea.
• Participated in Salesforce CRM implementation project for Samsung electronics in South Korea. • Analyzed business processes for global sales organization and documented business requirements by interviewing SMEs (Subject Matter Experts) working in sales department. • Configured and tested Salesforce CRM based on requirements gathered from SMEs. • Designed an additional application and database to meet client requirement which could not be solved by standard CRM.--
Microsoft Dynamics consultant 07/2011 - 10/2013
Tectura Korea, Seoul, South Korea
Worked as Dynamics AX2012 consultant and participated in Microsoft Dynamics AX ERP implementation projects for various global corporations with branch locations in South Korea.
• Participated in Microsoft Dynamics AX ERP implementation projects for various global corporations with branch locations in South Korea. • Analyzed business process for client’s finance and accounting organization to gather requirements. • Interviewed key employees of finance department such as CFO and treasury manager to prepare business requirement document.--

The City University of New York 08/2018 - 06/2019
New York City, New York, United States
Degree: Master's Degree
Major:Information Systems
graduated with GPA 3.7

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