Highlights:Successfully led a high-impact AI-driven transformation project at JP Morgan Chase, where I automated key aspects of the KYC/AML onboarding process. By integrating large language models (LLMs) to summarize anti-money laundering reports and auto-populate customer due diligence systems, I significantly enhanced accuracy, reduced manual effort, and accelerated compliance workflows, delivering measurable efficiency gains for a global financial institution.

Skills:business analysis, stakeholder management, change management, agile delivery, AI automation, process reengineering, coomunication, microsoft office suite, software development lifecycle

Goal:My career goal is to continue growing as a Business Analyst and Agile Delivery professional in a dynamic and innovative environment. I aim to contribute to digital transformation projects that enhance efficiency, improve user experience, and facilitate data-driven decision-making. I'm particularly passionate about leveraging automation and AI to drive impactful change. I’m seeking opportunities in the U.S. where I can bring my international experience, collaborate with cross-functional teams, and continue developing my leadership in program and project management roles.

Certification:IIBA business analysis Scrum Master Certification Project Management PRINCE2 LLB Law - University Degree

Business Analyst - Senior Associate II 01/2023 - current
JP Morgan Chase, London, United Kingdom
Led global KYC onboarding transformation initiatives, including an AI-powered AML reporting tool using large language models. Improved compliance workflows, reduced onboarding time, and enhanced data integration across enterprise platforms.
• Led analysis for PRADA programme, improving reference data quality and streamlining enterprise system integration. • Reduced onboarding time by resolving cross-platform issues (COLT, Party Central, Client Due Diligence). • Created detailed Epics, user stories, and acceptance criteria in Jira, supporting sprint planning and timely delivery. • Facilitated Agile ceremonies and stakeholder workshops to drive alignment and ensure delivery readiness. • Automated KYC template submissions, saving multiple hours of manual work per user. • Currently leading an AI-driven project to summarise anti-money laundering (AML) reports using large language models (LLMs) and auto-populate key fields into the internal Customer Due Diligence (CDD) system—enhancing efficiency, accuracy, and reducing manual workload.--
Business Analyst 05/2022 - 01/2023
Liverpool City Council, Liverpool City, United Kingdom
Industry: Public Sector
Redesigned HR and social care workflows; conducted process mapping, UAT, and training to improve candidate experience and discharge coordination.
• Redesigned HR recruitment processes, improving candidate experience and reducing manual admin. • Conducted root cause analysis and created AS-IS/TO-BE documentation for HR and Adult Social Care services. • Streamlined hospital discharge workflows, enhancing collaboration between the NHS and care providers. • Led user acceptance testing and delivered user training, ensuring smooth implementation.--
Business Analyst 02/2022 - 01/2023
HM Revenue & Customs (HMRC), , United Kingdom
Industry: Public Sector
Delivered GDPR compliance and automation assessments for claim processing systems; mapped AS-IS/TO-BE states and improved digital form efficiency.
• Delivered GDPR compliance assessments for digital claim forms (Child Benefit, VAT). • Identified and documented automation opportunities to enhance claim application efficiency. • Developed process maps and supported risk analysis for smoother project execution.--
Senior Business Anlayst 09/2021 - 01/2022
NHS Arden & GEM CSU, , United Kingdom
Industry: Health
Built analytics dashboards and digital tools to optimize diagnostics and patient discharge planning for NHS England and local authorities.
• Delivered real-time analytics solutions to support NHS England and local authority decision-making. • Designed and implemented a tool to monitor diagnostic waiting lists, optimising network capacity. • Managed end-to-end delivery lifecycle of digital solutions for patient discharge improvement.--
Delivery Lead 03/2020 - 09/2021
Royal Borough of Greenwich, , United Kingdom
Industry: Local Authority
Led Agile delivery teams to modernize adult social care services; launched digital toolkits, aligned processes with policy, and mentored junior staff.
• Led Agile teams in transforming adult social care services through digital initiatives. • Delivered a strengths-based digital toolkit for social workers, improving service efficiency. • Facilitated workshops, defined TO-BE processes, and aligned them with Care Act standards. • Mentored junior analysts and promoted Agile best practices.--
Trainee Business Analust 06/2018 - 02/2020
Avenue Impact, , United Kingdom
Supported CRM enhancement projects through requirements gathering, workshop facilitation, and stakeholder collaboration.
• Supported CRM system enhancement and customer experience projects. • Documented requirements, process maps, and developed user stories. • Facilitated workshops and collaborated with stakeholders to align on solution delivery.--

University of Nigeria 03/1998 - 08/2004
, , Nigeria
Degree: Bachelor's Degree
Major:Law
Gained my bachelor's degree in Law

E.Ezenwa Resume