Highlights:Over the past 15 years, I have consistently delivered high-level IT support across diverse environments, including enterprise networks, cloud platforms, and hybrid infrastructures. A key highlight of my career was leading the successful migration of over 1,000 users to a cloud-based system with zero downtime, while implementing a streamlined ticketing workflow that reduced resolution time by 35%. My ability to bridge the gap between technical teams and end users has positioned me as a trusted go-to expert and mentor within IT departments.

Skills:Good understanding of MacOs, Windows, Linux,, Computer system/Networking troubleshooting, proficient service Desk/support ticketing, ERP software, The use of MS office, teams, anydesk, team viewer, Attention to details, Project management skills, Leadership skills

Goal:As an experienced IT Support Specialist with over 15 years of hands-on expertise in technical troubleshooting, systems administration, and end-user support, my goal is to leverage my deep understanding of IT infrastructure to contribute to a dynamic organization that values innovation and operational efficiency. I aim to transition into a leadership or systems management role where I can mentor junior staff, lead strategic IT initiatives, and continuously improve support processes to enhance user satisfaction and organizational performance.

Certification:CompTIA A+, ITIL4, Advance diploma in systems engineeing/Networking

IT SUPPORT SPECIALIST 01/2023 - current
REIMME WEST AFRICA, IKOYI, Lagos Nigeria
Industry: TELECOMS
A highly skilled and dependable IT Support Specialist with 15 years of hands-on experience providing comprehensive technical support in corporate, educational, and enterprise environments. Adept at resolving hardware, software, and network issues quickly and efficiently to minimize downtime and enhance productivity.
Responsibilities: Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot Windows, macOS, and common business applications. Manage user accounts, access permissions, and group policies via Active Directory and Microsoft 365. Support network connectivity issues, VPNs, and remote access tools. Use help desk systems to track and resolve user requests efficiently. Collaborate with IT teams on updates, deployments, and system improvements. Maintain documentation of procedures, fixes, and configurations. Ensure IT security standards and data protection protocols are followed. Support network connectivity issues, VPNs, and remote access tools. Use help desk systems to track and resolve user requests efficiently. Collaborate with IT teams on updates, deployments, and system improvements. Maintain documentation of procedures, fixes, and configurations. Ensure IT security standards and data protection protocols are followed.--

University Of Abuja 10.2015 - 12/2019
Abuja, Abuja, Nigeria
Degree: Bachelor's Degree
Major:Early Childhood Education
Minor:Psychology
Passionate and dedicated Early Childhood Educator with extensive experience in creating a nurturing, engaging, and safe environment for young learners. Skilled in designing and implementing age-appropriate curricula that support cognitive, emotional, social, and physical development in children ages 0-8. Experienced in using play-based learning, individualized instruction, and positive reinforcement techniques to foster a love of learning and promote developmental milestones.

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