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| | Career Profile| Degree: | Bachelor's Degree | | Career Level: | Experienced | | Occupation: | Management | | Career Title: | Managers, All Other | | Target Title: | Project Manager, Consultant | | Skills: | ServiceNow; PMP; Certified Scrum Master; ITIL; ITSM; Mainframe; JCL; COBOL; VSAM; DB2; CICS; PL1; Service Management; Change Management; Incident Management; | | Goal: | To progressively achieve executive position in the organization to contribute towards the organization and customer growth, also expanding my overall knowledge. | | HighLight: | Overall 17 years of experience in IT industry with various roles such as Developer, Technology Lead, Business Analyst, Project Manager, Senior Project Manager.
Have 5 years of onsite experience in USA working directly with the customer. | | Certification: | Project Management Professional (PMP)
Certified Scrum Master (CSM)
ITIL foundation
Certified ServiceNow administrator | | Honor: | Recipient of:
“Spot Award” for showing positive attitude and willingness to help other associates, Apr-2022
“Gold – Individual” for going the extra mile and receiving good client feedback, Nov-2021
“Bronze – Team” for giving innovative ideas to resolve a critical customer problem, Apr-2021
“Bronze – Team” for an exemplary team effort to achieve challenging milestone, Jan-2021
“Bronze - Individual” for showing extra commitment & effort in completing the assignments, Apr-2020
“Champaign Award” for outstanding performance on Siemens O365 project, 2019
“Spot Award” for successfully managing Siemens ServiceNow migration project, 2019
Recognized with Insta Award for achieving expected profit margin on U.K. Govt. Regulatory Project, 2016
Customer Engagement Achievement of 6.7 out of 7 from Pfizer Business Stakeholders, 2015
“MVP (Most Valuable Player)” Award from Infosys for “Rising beyond Role Expectations”, 2014
“Bravo” Award from Infosys for “Outstanding Performance and Valuable Contribution”, 2013
“Vendor Partner” Recognition from LexisNexis for completing complex Delaware Project from Onsite, 2011
“Star Award” (TL level) from HSBC for Credit Card Strategies Project, 2008
“Star Award” (Associate level) from HSBC for Mortgage Banking project, 2007 | | |
| Harshalbhai Devang is Project Manager, Consultant(Management) from Pune,Maharashtra India. Experience
Atos India Pune, Maharashtra India
Industry: IT
11/2018 - current
Senior Project Manager
Responsibilities:
• Manage multiple ServiceNow implementation and ITSM projects E2E with dynamic scope.
• Assure quality of the project products with agreed parameters, services and deliverables including reviews and audits.
• Forecast project cost. Manage and control project schedule and cost to provide on time within budget performance of all
aspects of contractual effort.
• Manage and assist project managers in mitigating risks/issues and ensure timely delivery for customer satisfaction.
Outcome:
? Successfully completed Implementation program to established interfaces between Customer and Atos tooling framework to
manage communications related to ITSM processes.
? Successfully completed migration program for the largest customer to migrate overall ITSM processes (Service, Incident,
Change) from a legacy environment to ServiceNow.
? Successfully migrated customer’s 75k+ on-prem O365 mailboxes to cloud O365 and implemented Service Request
management process including 40+ Services to operations.
? Received multiple awards and recognitions for outstanding achievements towards customer success and engagement
feedback
BMC Software Pune, Maharashtra India
Industry: IT
07/2017 - 10/2018
Project Manager
Responsibilities:
• Consult Sales team and take handover of the project scope. Initiate project kick-off internally and with customer.
• Secure project resources using resource management tool and create project schedule.
• Forecast project cost and manage cost. Perform risk analysis and risk management.
• Manage the project / program E2E. Complete operations handover and customer satisfaction feedback.
Outcome:
? Successfully managed ITSM tooling and monitoring implementation project for one of the largest customers in USA.
? Received multiple appreciations for proactively tracking project status, risks, issues, and budget.
Infosys Ltd Pune, Maharashtra India
Industry: IT
10/2015 - 07/2017
Project Manager
Responsibilities:
• Lead team of software developers and ensure issue resolution as a technology leader.
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet project objectives and
timelines.
• Manage overall project budget. Train project resources in technology area as per project needs.
Outcome:
? Led multiple teams across different business areas for the customers. Focused teams on business objective and tracked
progress to ensure project milestones were completed on time, on budget and with customer satisfaction.
? Enhanced Disaster Recovery platform from a success ratio of 35% to 95% in two years.
? Successfully managed and completed flagship project having budget of 500k GBP with government regulatory compliance for
the customer which resulted in repeat business of 350k GBP.
? Trained a team of 12+ Freshers to quickly onboard and perform on project to enable from technical and organizational
perspective.
? Defined a process to calculate productivity for legacy technologies, the model was well received by the customer and
implemented in further projects.
? Achieved CMM level 5 standards for all projects from the internal quality assurance teams.
? Successfully completed a major data source migration project with 1.2M USD revenue.
? Received a score of 6.7 out of scale of 7 from customer for engagement feedback.
Infosys Ltd Miamisburg, OHIO United States
Industry: IT
09/2010 - 09/2015
Technology Lead
Responsibilities:
• Lead team of software developers and ensure issue resolution as a technology leader.
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet project objectives and
timelines.
• Manage overall project budget. Train project resources in technology area as per project needs.
Outcome:
? Led multiple teams across different business areas for the customers. Focused teams on business objective and tracked
progress to ensure project milestones were completed on time, on budget and with customer satisfaction.
? Enhanced Disaster Recovery platform from a success ratio of 35% to 95% in two years.
? Successfully managed and completed flagship project having budget of 500k GBP with government regulatory compliance for
the customer which resulted in repeat business of 350k GBP.
? Trained a team of 12+ Freshers to quickly onboard and perform on project to enable from technical and organizational
perspective.
? Defined a process to calculate productivity for legacy technologies, the model was well received by the customer and
implemented in further projects.
? Achieved CMM level 5 standards for all projects from the internal quality assurance teams.
? Successfully completed a major data source migration project with 1.2M USD revenue.
? Received a score of 6.7 out of scale of 7 from customer for engagement feedback.
Infosys Ltd Pune, Maharashtra India
Industry: IT
07/2008 - 09/2010
Technology Lead
Responsibilities:
• Lead team of software developers and ensure issue resolution as a technology leader.
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet project objectives and
timelines.
• Manage overall project budget. Train project resources in technology area as per project needs.
Outcome:
? Led multiple teams across different business areas for the customers. Focused teams on business objective and tracked
progress to ensure project milestones were completed on time, on budget and with customer satisfaction.
? Enhanced Disaster Recovery platform from a success ratio of 35% to 95% in two years.
? Successfully managed and completed flagship project having budget of 500k GBP with government regulatory compliance for
the customer which resulted in repeat business of 350k GBP.
? Trained a team of 12+ Freshers to quickly onboard and perform on project to enable from technical and organizational
perspective.
? Defined a process to calculate productivity for legacy technologies, the model was well received by the customer and
implemented in further projects.
? Achieved CMM level 5 standards for all projects from the internal quality assurance teams.
? Successfully completed a major data source migration project with 1.2M USD revenue.
? Received a score of 6.7 out of scale of 7 from customer for engagement feedback.
Capgemini India Pune, Maharashtra India
Industry: IT
03/2005 - 07/2008
Consultant
Responsibilities:
• Create Low level and High-level Design documents, Functional and Technical Specifications, Coding, Testing, Production
Deployments, Status update to Customer and Onsite coordinator
Outcome:
? Contributed to complex development project of Credit card Strategies for one of the major banking customers as a developer.
? Achieved critical timelines and delivered error free product.
? Received awards from the customer for valuable contribution.
Education
Nagpur University Nagpur, Maharashtra, India
08/1999 - 03/2004
Degree: Bachelor's Degree
Major:Computer Engineering
Bachelor's Degree in Computer Engineering
Resume(verified employer only)Login to view resume: Senior Project Manager - ITSM ServiceNow PMP Project Management
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