Highlights:? A dynamic professional around 8.8 years’ of experience in IT Operations entailing Project Cordination, ITIL Centric Service Management, Application Product Support, Application deployment & configuration, and System Administration. ? Good hands on experience in Project Management in delivering the service within the agreed scope, and timelines. ? Proficient Service Lead for Business Operations in Designing and implementing strategies for customer satisfaction. ? Good problem solving skills and understanding of the complex business requirements. ? Demonstrated experience in managing operations pertaining to security & administration. ? Well versed with ITIL V3 framework following ITSM standards. ? Knowledge on different Windows Products and team Operations. ? Experience on the Team Lead role in maintaining the team of 15 members for achieving the 100% SLA defined by the customer. ? Ability to adapt to newer technologies quickly and efficiently.

Skills:Windows NT 4.0, Windows 2000, Windows 2003 & 2008 & VMWARE, Symantic Net Backup, VMWARE, Antivirus Tools, Windows Patching, Firewalls like Websense and ISA

Goal:Obtain a respective career with the obtained organizational which will increase my existing experience, where demonstrated skills in client service, leadership, organization and technical ability can be translated into improved customer satisfaction, growth and profitability. Drive for excellence and integrity would be my basic values.

Certification:MCSA 2003 Certified CCNA certified ITIL Training Undergone SIX SIGMA Training Undergone • 70-270: Installing, Configuring, and Administering Microsoft® Windows® XP Professional • 70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment. • 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. • 70-284:Implementing and Managing Microsoft Exchange Server 2003

Honor:1) Multiple Awards for Resolving Techinal issues. 2) Best team performer Award.

IT Consultant 04/2010 - current
ITC Infotech Limited, Bangalore, Karnataka India
Industry: IT
Drive the end to end implementation of all server delivery projects where servers are being Installed, Refreshed, De commissioned or Moved for any data center to another across all regions.
Technical Responsibilities ? Configuring and maintaining Active Directory Services on Windows Server, Windows Clustering. ? Expertise in managing Virtualization Environment using VM Ware ESX 3.x, Virtual Canter, VI Client ? Proficiency in Installation, Configuration, Administration and Trouble shooting of ESX 3.x, Virtual Centre, VI Client ? Adeptness in creating and managing Virtual Machines.Ability in migrating using VMotion Performing Snapshots, Cloning,P2V,V2V, Cold Migrations and Hot Migrations ? Extended expertise in creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS). ? Maintaining ESX Servers, Virtual Center server, Creating VM’s, Clones, Snapshot and Templates, Handling VM’s Migrations (Hot and Cold migrations) , ? Responsible for Host Performance checking and Backups & Recovery ,Configuring Alerts, SNMP and NTP,Monitoring Server Up and Downs and Services Up and Downs ? Accountable for Patch Management in ESX Server through update manager. ? Accessing the ESX Server using Putty and VI client ,Installing, configuring & managing Virtual Center 2.5 ,Experience on configuring data store to ESX server using SCSI, iSCSI or LUN ? Creating Virtual Machine and installing Guest OS like Win2k3 and Linux, Monitoring Server Health Status of the CPU processors, Memory, Temperature and Voltage ? Involve in Hardware upgrade and Hardware troubleshoot ,Configuring Active Directory Settings, Migration of the Physical Server to Virtual Server using VMware Converter ? Preparing daily checklists updating management, Monitoring, managing and reporting daily, weekly and monthly server status, Scheduling backups and restoring backups as on required ? Installing, troubleshooting backup process (using Netback tool),Installing services patches and antivirus, Installing, configuring and troubleshooting Active Directory ? Instrumental in Resource pool configuration, Configuring Alarms and Servers health check. ? Installing Hyper-V,Creating a Virtual Machine, Creating a Cluster in Hyper-V, building failover clusters, setting up for Hyper-V clustering, Attaching iSCSI storage, configuring cluster quorum settings, creating highly available virtual machines, live and Quick Migration. ? Performing DR tests for backup and various company using application restorations.--
Sr Windows Administrator 09/2008 - 04/2010
Microland Limited, Bangalore, Karnataka India
Industry: IT
? End to End management of Services, one of the largest accounts of Microland (SERCO - WHITBREAD).
? Maintaining and Managing VMWARE servers and Virtual Center. ? Patching of Virtual Servers. ? Adding ESX hosts and configuring HA & DRS on the virtual center. ? Building and Managing New Virtual Machines as per the client standards. ? Managing Vision core backup software used to take VM’S backup. ? Performing capacity management for the data stores. ? Installations of Windows 2003 and win2008 OS on various H/W platforms and configuring the server as per Client standards also installation of Applications as per the Project requirement Through ILO. ? Hardening and Fine Tuning of OS as per the Client Standard. ? Configuring group policy and assigning to OU’s, Modifying Group Policies according to the requirement. ? Maintaining and Managing DNS & DHCP servers by creating scopes as per the requirement. ? Performing Capacity Management for servers and forwarding the reports to the project as well as the management team. ? Part of the Problem Management Team, getting to the root cause of the Problem ticket and preparing RCA for the tickets. ? Disk Quota Implementation through Quota Management Server, Creating Shared Folders and applying permissions to the shares. ? Monitoring the availability of the server through BMC server. ? Preparing Technical documentation after the successful implementation of Applications and also generation reports for internet usage and sending to the higher management. ? Performing RCA and PR for Severity 1 Call tickets. ? Assisting team in resolving critical issues. ? ? Handled a couple of projects: 1) Have Successfully Installed and Maintained WSUS server for the whole Ealing (Microland Client) Infrastructure. 2) Have Successfully Installed at Maintained McAfee EPO server for the whole Ealing (Microland Client) Infrastructure. 3) Selected as part of the project team which would handle the WSUS Implementation for Microland Clients.--
Windows Administrator 08/2005 - 08/2008
Accenture Services Pvt Limited, Bangalore, Karnataka India
Industry: IT
Managing the Inhouse server around 100 and supporting around 40 software projects using the there servers.
? Installations of Windows 2003 OS on various H/W platforms and configuring the server as per Accenture standards also installation of Applications as per the Project requirement. ? Hardening and Fine Tuning of OS as per the Accenture Standard. ? Preparing Project Specific Image with Project related Applications. ? Maintaining Active Directory Users and Computers and Creating Users and Groups as per the process and procedure. ? Applying Logon Scripts as per Accenture standard. ? Assigning permissions to users and groups ? Configuring group policy and assigning to OU’s, Modifying Group Policies according to the requirement. ? Applying project related scripts using group policy ? Maintaining DNS servers, Creating Forwarders and performing DNS poisoning. ? Maintaining DHCP server by creating scopes as per the requirement. ? Installation and maintenance of various Application such as Share Point Portal server, VSS server, SQL Server, SAV server, VMWARE, Microsoft Virtual Server 2005 and Virtual PC 2007 on Windows and Debian Linux. ? Performing Capacity Management for servers and forwarding the reports to the project as well as the management team. ? Disk Quota Implementation, Creating Shared Folders and applying policies to the shares. ? Monitoring the availability of the server through MOM server. ? Participating in Internal and External Audits and make sure that we do not get any NC. ? Preparing Technical documentation after the successful implementation of Applications and also generation reports for internet usage and sending to the higher management. ? Handled a couple of Projects. 1) Have Successfully Installed and Maintained ISA server for the whole Accenture Infrastructure. 2) Have Successfully Installed and Maintained WebSense server for the whole Accenture Infrastructure. 3) Have Successfully Installed and Maintained WSUS server for the whole infrastructure. This included Approving patches according to the approval, testing the patches in the production environment, Applying patches according to the groups without making any impact to production environment.--
Customer Support Engineer 04/2004 - 08/2005
Allied Digital Services, Bangalore, Karnataka India
Industry: IT
? Troubleshooting and monitoring for basic Desktop side on local user’s ? Installation & patch updating for Local servers ? Antivirus updating and patch downloads ? Configuring clients like Windows XP/2k, and to enable all clients to communicate on all servers and access application and package software's. ? Creating users, groups and assigning permissions. ? Assembling and trouble shooting of Desktops. ? Managing local area network Local & network printers. Printer pool & auditing of printers
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Hardware Engineer 06/2002 - 12/2003
Zenith Computers Limited, Margao, Goa India
? Primary responsibilities were assembling of desktops, laptop and servers. ? Was working as an Acting Team lead and distributing the various tasks that has to be performed by the engineers. ? Preparing job cards for engineers. ? Performing quality checks for the systems and servers before sending them for burn test. ? Bulk Re-imaging with Imaging Device. ? Assembling of Various kinds of Zenith Servers, Desktops and Laptops. ? Have always exceeded in achieving the dead lines
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MLBP Polytechnic 05/1998 - 04/2002
Belgaum, Karnataka, India
Degree: Associate's Degree
Major:Diploma in Computer Science
Completed Diploma in Computer Science

Mahesh