Highlights:

Skills:customer service, teamleader, teaching, portuguese, microsoft office suit, well organized, multitasking, analytical skills, time management, project coordination, sales

Goal:Work for a company that has potencial career growth.

Certification:CELTA, FCE, CAE, Legal Engish Certification

Operational Assistant 12/2020 - current
Banco do Brasil, Recife, Pernambuco Brazil
Industry: Bank
Responsible for checking and prevent fraud.
Analyzed security alerts regarding bank transactions such as money wire between accounts, pix, payments and credit card usage. Worked closely with coworkers to strategically prevent possible fraud. Worked closely with manager to provide effective assistance for specific aspects of business operation.--
Customer Relations Attendant 02/2018 - 12/2020
Banco do Brasil, Recife, Pernambuco Brazil
Industry: Bank
Call center representative, responsible for prospecting product sales and helping clientes with bank transactions.
- Served customers in a friendly, efficient manner following outlined steps of service. - Actively listened to customers' requests, confirming full understanding before addressing concerns. - Proved successful working within tight deadlines and fast-paced atmosphere. - Resolved conflicts and negotiated mutually beneficial agreements between parties. - Educated customers on use of banking website and mobile apps.--
Bank Clerk 05/2011 - 02/2018
Banco do Brasil, Recife, Pernambuco Brazil
Industry: Bank
Personaly attend clients, prospecting new real state financing and selling bank products and services.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. - Maintained friendly and professional customer interactions. - Prospected and attended clients interested in real state financing with document analysis. - Prepared, sorted and distributed reports and documentation to our legal branch. - Assisted customers with setting up or closing accounts. - Completed timely and efficient administrative functions, including receiving and sorting mail, preparing packages for delivery and scanning documents.--
Translator 12/2007 - current
Freelancer, Recife, Pernambuco Brazil
Industry: Freelance Translation
English - Portuguese and Portuguese - English translations.
- Edited and proofread text to accurately reflect English language. - Applied cultural understanding to discern specific meanings beyond literal written words. - Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases. - Translated documents in Portuguese and English. - Translated documents for Odebrecht, Golder Associates and ABDI; - “For Dummies” book translation for Alta Books Publisher (Algebra 1, Calculus and Photoshop CS4); - Translated scientific articles in Occupational Therapy and Medicine field of study; - Academic translations;--
Project Coordinator 05/2007 - 06/2007
Lítero Traduções e Consultoria, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Private Company - Translation
Coordinating team of reviewers and translators.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed. - Coordinated team of translators, separating materials by language. - Created productivity worksheets; - Coordinated team of reviewers (French, English and German).--
ESL Teacher 08/2002 - 01/2007
Cultura Inglesa, Olinda, Pernambuco Brazil
Industry: Language School
Teaching English in a ESL School.
- Educated +100 students in basics of English grammar and conversational speaking. - Gave one-on-one attention to each student while maintaining overall focus on entire group. - Assigned lessons and corrected homework. - Worked with average of 15 students per class. - Administered and graded tests and assignments to evaluate student progress. - Documented student attendance and progress against goals. - Improved instruction methods by using various assessment tools and strategies. - Created new lesson plans based on course objectives. - Attended parental meetings and other school events; - Gave teaching training lessons to new teachers.--

Universidade Católica de Pernambuco 02/2003 - 12/2006
Recife, Pernambuco, Brazil
Degree: Bachelor's Degree
Major:Publicity
Bachelor's Degree in Publicity

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