Highlights:> when I was in the lead program, I develop the habit of being late/absent no matter what the situation is to ensure perfect attendance. I was able to consistently improve my skills which helped me achieve the top performance in the middle of life uncertainty during the pandemic. > this helped me to get promoted easily due to the records I show and with the character that I showed to my mangers. > Getting promoted as a coach helped me to share my knowledge and mindset to my agents and this helped my team to be stable in performing on top of the charts. > I am also willing to work extra hours just to learn more and push the limits further as a sacrifice of maintaining a top performance.

Skills:

Goal:>Develop a strong skillset to deliver company profit/Revenue. >Contribute to company success in the field of quality control to push limits for achieving higher level performance. >Build relationship with coworkers to contribute to a healthy working environment. >Be a source of motivation for the team to overcome major challenges at work.

Certification:Performance Development Coach Level 2 Performance Analyst Level 2 Customer Service Representative/Lead Conversion representative

Honor:A-List Awardee year 2020 - An award given to no lates and No absences for the whole year from my previous company. Ex Factor Awardee 2020 - An award given to top performers/earners who consistently met score above the target for the whole year.

Performance Development Coach 2 June 2022 - February 2024
Eperformax Contact Centers and BPO, Pasay, NCR Philippines
Industry: BPO
> Motivating a Team of 10-15 people through Coaching, feedback, Realtime Support, Engagement and setting accountability to performance and attendance rate.
> A performance coach for professional development is a business professional or manager who uses coaching techniques to support and motivate employees. > We promote occupational development using their knowledge and career experience. We offer advice and other resources to help our employee boost their work performance.--