Highlights:

Skills:Communication skills, Computer proficiency skills, Teamwork skills, Flexibility, Attention to detail, Troubleshooting skills

2nd Line Support 08/2019 - current
Jurumani Solutions for Vodacom, Johannesburg, Gauteng South Africa
Industry: Telecommunications
Providing support within SLA, for home and business customers
Act as the main escalation point for support issues, either resolving yourself or liaising with 3rd line support--
Call Centre Agent 03/2018 - 07/2019
Afrihost, Johannesburg, Gauteng South Africa
Industry: Telecommunications
handling many inbound and outbound calls to and from customers, listening to customer's needs or issues and providing helpful solutions to their problems.
--
Cashier 12/2013 - 06/2015
Jetmart, Johannesburg, Gauteng South Africa
Industry: Clothing retailer
Handle cash, credit, or check transactions with customers
Issue change, receipts, refunds, or tickets Ensure pricing is correct Scan goods and collect payments Redeem stamps and coupons--

Login to view resume: Mitchelle Moyo -