Highlights:Worked at international & Multinational corporates, communicated & recruited professionals from all over the globe, served as point of contact for business owners.

Skills:customer service, call center, recruitment, hr, ms office, sap, sniperhire, linkedin, headhunting, call center supervisor

Goal:My career goal is to grow into a long-term administrative position within a well-established and reputable company. I’m looking for a role that offers stability, clear career progression, and opportunities to continue developing my skills over time. I value structure, teamwork, and being part of an organization where I can contribute to daily operations and support broader business goals.

Certification:Bachelor's degree in economics, Completed SHRM & HRBP

Customer Service Supervisor 02/2022 - current
Teleperformance, , Turkey
Industry: Call Center
• Worked with various clients from different industries (International Tobacco Company, Banking, …) client across various markets in the EMEA region.
• Led a team of 20+ agents, consistently meeting KPIs and improving service levels across tobacco and banking sector clients in EMEA. • Identify and resolve process issues, collaborate with operations and HR departments to enhance workflow and agent performance. • Spearhead recruitment and training for new hires, delivering continuous coaching to improve service quality. • Manage multi-channel communications (calls, social media, email) and escalate unresolved issues to ensure customer satisfaction. • Prepare and present operational reports to senior management and clients.--
Recruitment Consultant (Remote) 06/2016 - 02/2022
Beacon Talents Co, , Turkey
Industry: Recruittment
Worked remotely with Saudi Based company to execute recruitment campaigns for the Saudi market
• Handle full-cycle recruitment for local and overseas placements, serving diverse industries and job levels. • Manage client relationships, develop sourcing strategies, and negotiate offers to close top talent successfully. • Report directly to COO while operating remotely from Turkey.--
HR Recruitment Officer 01/2013 - 12/2013
SNS Lavalin Arabia (atkinsrealis.com), , Dammam Saudi Arabia
Industry: Engineering
• Managed recruitment for ongoing projects, sourcing candidates globally. • Coordinated manpower planning with management and clients. • Sourced talent via global databases, job sites, agencies, and partners. • Screened candidates, arranged interviews, negotiated offers, and ensured smooth onboarding. • Delivered mobilization reports and coordinated joining formalities with HR and project teams.
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Talent Acquisition Specialist 12/2013 - 02/2016
Dar Alriyadh Group, , Riyadh Saudi Arabia
Industry: Engineering
• Managed full-cycle recruitment for CXO and project roles, mainly expatriates. • Led manpower planning, candidate sourcing, interviews, offer negotiation, and onboarding. • Coordinated resources (visas, agencies) and maintained client relationships. • Trained new recruiters and handled sensitive hiring requirements. • Saved significant costs by directly recruiting C-level executives, eliminating third-party fees.
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HR Recruitment Specialist 04/2010 - 01/2013
Alfanar Group (alfanar.com), , Riyadh Saudi Arabia
Industry: Engineering
• Managed fast, efficient recruitment processes for internal and external roles. • Maintained candidate rosters and identified job opportunities. • Collaborated with HR managers to meet hiring needs and suggested targeted media sources. • Conducted prescreening and interviews, coordinated with departments, and supported candidate assessments. • Provided weekly recruitment updates and metrics to HR teams.
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Customer Service Representative 08/2006 - 03/2009
Syriatel Mobile Company, , Aleppo Syrian Arab Republic
Industry: Telecommunication
• Handled customer inquiries and resolved complaints per company policies. • Logged unresolved issues in CRM and escalated when needed. • Recorded customer interactions for reporting and quality control. • Managed service requests and ensured customer satisfaction. • Reported system errors and compliance issues to management.
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