Highlights:

Skills:Typist, Manual Software Tester, Helpdesk Support, Driving, Monitoring, Selenium

Manual Tester , Monitoring 07/2023 - current
Sybex, Chankyapuri, Delhi India
Industry: Centre for Railway Information Systems (CRIS)
As a Manual Tester in the Monitoring Department for the PRS & NGeT project at CRIS, I was responsible for conducting end-to-end testing to ensure software quality and performance. My duties included creating and executing test cases, identifying and reporting bugs, and collaborating with developers to resolve issues. I utilized various testing tools and actively participated in team discussions to support continuous improvement.
During my time at CRIS at (PRS & NGeT) Project, I worked as a Manual Tester in the Monitoring department. My role involved conducting end-to-end testing to ensure the functionality and quality of software products. • Conducted manual testing of various applications • Identified and reported bugs, issues, and defects • Developed test cases and executed them • Collaborated with developers to resolve issues • Participated in team meetings to discuss progress and updates • Utilized various testing tools and techniques--
Manual tester, Tech support, Helpdesk 04/2020 - 07/2023
Sybex, ITO, Delhi India
Industry: Centre for Railway Information Systems (CRIS)
At CRIS, while working on the Indian Railways E-Procurement System (IREPS) project, I gained hands-on experience as a Manual Tester, Technical Support, and Helpdesk professional. I was responsible for conducting software testing, resolving technical issues, and supporting end users. My role involved executing test plans, troubleshooting complex problems, and collaborating with teams to enhance product quality and customer satisfaction.
During my time at CRIS in (IREPS) Indian Railways E- Procurement Systems project, I had the opportunity to work as a Manual Tester, Tech Support, and Helpdesk professional. This role allowed me to gain valuable experience in both software testing and customer support, contributing to the overall success of the company. • Conducted thorough manual testing on various software products • Assisted customers with technical issues and provided timely solutions • Resolved helpdesk tickets efficiently and maintained high customer satisfaction • Collaborated with cross-functional teams to improve product quality • Developed and executed test plans and strategies for new software releases • Trained new team members on testing procedures and customer support protocols • Utilized troubleshooting skills to identify and resolve complex technical issues • Maintained accurate documentation of test results and customer interactions--
Data Entry Operator 03/2018 - 04/2020
Sybex, Chankyapuri, Delhi India
Industry: Centre for Railway Information Systems (CRIS)
As a Data Entry Operator at CRIS (Personnel Branch), I was responsible for accurately managing employee data, maintaining confidential records, and ensuring timely updates of APARs. The role required strong attention to detail, efficiency under pressure, and proficiency with various data management systems.
As a Data Entry Operator at CRIS (Personnel) Branch, in India, I was responsible for accurately inputting and updating data into various software systems. This role required me to have a keen eye for detail and the ability to work quickly and efficiently to meet tight deadlines. I was also responsible for maintaining the confidentiality of sensitive information. • Input and update data with accuracy • Work efficiently under tight deadlines • Maintain confidentiality of sensitive information • Utilize various software systems effectively • Maintaining APAR and sending to the employees from time to time--

Delhi University 07/2011 - 06/2017
New Delhi, Delhi, India
Degree: Bachelor's Degree
Major:English
I completed my Bachehlor Degree

Technical Support Engineer Helpdesk support