Highlights:Detail-oriented, hard-worker, ambitious.

Skills:Customer service, problem-solving, empathy., Translation, teaching

Goal:To learn and grown professionally and personally, and to elevate my financial status.

Certification:IELTS, TCF.

Quality specialist 10/2023 - current
National Pen(Pens.com), Tunis, Tunis Tunisia
Industry: Marketing&promotional products
Reviewing and evaluating recorded calls between sales/customer service representatives and customers to ensure compliance with company policies, assess the quality of service, and provide feedback and suggestions for improvement.
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Customer care specialist 05/2021 - 10/2023
Assist digital, Tunis, Tunis Tunisia
Industry: Travel&Tourism
Respond to queries from German/Japanese clients via emails. Utilise software to translate information from English to German and Japanese. Streamline operations by collecting and entering orders, closing accounts, and acquiring data on concerns. Maintain records of all customer interactions and transactions, including questions, concerns, or comments and any subsequent actions. Identify cost of requested services, receive payments/deposits, and process billing. Replace merchandise, modify bills, and refund payments to solve customers’ billing and service problems.
Interacting with customers whether through phone, email or chat to help answering their enquiries, and to handle their complaints by providing alternatives within an appropriate timeframe.--

University of Sfax 09/2014 - 07/2018
Sfax, Sfax, Tunisia
Degree: Bachelor's Degree
Major:English
I majored as an English teacher.

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