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City: Atlanta State: GA Career Level: 3 Occupation: 13
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Skills: Active Directory,Android,Azure,Cisco,GPO,Intune,IOS,MacOS,MS Office,MS Office 365,MS SCCM,MS Windows,Switches,Windows 10/11 Education: 2 Requirement: skills
Strong time management and teamwork skills
Excellent customer service and communication skills are a must.
Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Providing fault analysis to customers’ core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
Establish a very QA Process for any changes made to systems and devices. Description: Job Summary:
Under general supervision, provides management information system user support on a continuing basis either by phone or site visit for the Department of Early Care and Learning (DECAL). Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.
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