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Career Level: 3
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Skills: Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to work under pressure and meet deadlines
Experience providing direction to implement and maintain best practices
Ability to work independently and as part of a team
Background in Agile/DevOps processes, including change process and provisioning
Experience introducing and enforcing standards
Experience with Change Management
Experience with SLA and KPI tracking
Incident management Education: 2 Requirement: Ensure they have the necessary knowledge and resources to effectively troubleshoot and resolve RPA issues.
Monitor their performance against established SLAs and KPIs, providing coaching and support as needed.
Foster a collaborative environment where knowledge sharing and continuous improvement are encouraged. Description: Are you passionate about keeping processes running smoothly and efficiently? Do you thrive in a fast-paced environment where you can tackle challenges and make a real impact? If so, this RPA Production Support Specialist role might be the perfect fit for you!
In this role, you'll be a key member of our RPA Production Support team, playing a vital part in ensuring the smooth and stable operation of our Robotic Process Automation (RPA) bots. You'll work closely with the L1/L2 support team, providing guidance and ensuring they have the resources needed for success. You'll also be involved in incident management, process implementation, and continuous improvement initiatives, all while keeping our RPA operations aligned with the organization's strategic goals.
H1B Transfers,US Citizen, GreenCard, EAD, OPT Accepted (H1B TransEligible)
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