Job InformationJob ContactAbout CompanyApply Now
City: Oakland State: CA Career Level: 2 Occupation: 15
|
Skills: Must have Customer Technical support experience with strong troubleshooting skills
Must have excellent communication skills (written and verbal) in English
Call Center support experience (Windows and Mac Platforms would be helpful)
In depth experience with a variety of web browsers
Experience with content management systems
Effective documentation skills
Sound follow through and completion of incidences
Must be friendly, have diplomacy, patience, and a sense of calm to better interact with members.
Network and web development skills are a plus
Experience using trouble ticket tracking system (ServiceNow is preferred)
Experience supporting video conferencing is helpful
QA and testing skills may be helpful Education: 3 Requirement: Role: User Support Specialist Description: Implementation and support of mobile apps and online web-based applications.
Will work with both internal and external (members) users, technical teams, physicians, web content administrators, business analysts, and project managers in a support and analysis role.
Act as the technical liaison with various groups interfacing with the system.
Responsible for support for the different applications – helping the patients, Doctors and medical staff with troubleshooting the application when needed (via text or video visits).
|