Highlights:Focused on partnerships, relationship management, customer satisfaction, and revenue. Leading, coordinating, planning, and providing expert advice on the use of Information Technologies to enhance the efficiency and streamlining of all program work and operations. Engaged in enterprise and business application hosting services that are managed and protected within virtual private/hybrid/public clouds.

Skills:Customer success, Pre-sales, Program Management

Goal:People, Time, Revenue, Quality, Speed, Productivity

Certification:1. ITIL V3 2. AWS Certified Cloud Practitioner

Senior Program Manager 07/2015 - current
Navisite, Pune, Maharashtra India
Industry: Cloud Management
Strategic global relationship management expert with 17 years of experience. Driving value realization, effective commercial and P&L management, account program and project management, relationships, partnerships, sales, pre-sales, service delivery, business strategy, revenue, finance; for enterprise & non-enterprise customers over $25 million. Navigate, develop, and strengthen C-Level relationships in enterprise and government accounts to adopt and implement cloud technologies to maximize the ROI from IT expenditure and enhance the overall productivity and streamline business operations.
• Focused on strategic partnerships, relationship management, customer satisfaction, P&L management, and additional revenue of the cloud technology business for our customers, partners, and system integrators based in Americas, APAC, and EMEA. • Leading the revenue generation, renewals, and up-sells for cloud-hosted solutions, SAP, JDE, EBS, PeopleSoft, Infor, BI, DevOps, and analytics amongst other line of businesses, for over $25 million. Developing new opportunities, managing pipelines, and driving quote to order processes, ensuring timely delivery. • Manage, track, and update account activities of subscriptions, financial practices, contract terms, and product usage along with retaining and expanding current revenue footprint. • Collaborate with C-level executives to review business strategy and plan, enterprise architecture, solution development, and solution support leading to closing deals of all levels. Develop trusting and deep relationships with multiple stakeholders within the customer organization. • Understand customer needs and how to leverage Navisite to address them. Proactively engage customers to ensure they adopt full functionality to get maximum value. Consistently monitor account health, identify early warning signs for risk, and proactively address issues. • Primary escalation point (both internally and externally); working closely with teams, globally, to effectively manage them. • Monthly & quarterly Governance and E-PMO steering committee meetings, quantifying customer support experience, • Drive delivery management and implementations, facilitate change and issue resolution, work closely with internal teams (line of business, professional services, technical, engineering, CIM, infrastructure, etc.) to review challenges, issues, and drive to resolution. • Accountable to drive and enhance net promoter score (NPS), ensuring customer loyalty and long-term continuity. • Gain knowledge of applications, modules, and services that our customers use; and indulge internally with product teams for upcoming product releases. • Well versed with SDLC, solutioning, CRMs, and ERPs including Salesforce, NetSuite, SAP, Oracle, EBS, JDE, Infor, Epic, Kronos, and others. • Facilitate accounts receivables, billing, collections with assigned customers and partners. • Practice head for the program management line of business. Resource planning, budgeting, hiring, leading, and mentoring the program management team in location.--

University of Pune 06/2000 - 04/2003
Pune, Maharashtra, India
Degree: Bachelor's Degree
Major:Accounting & Business Management
Bachelor's Degree

Rakesh G Tailor Finance, Credit, Communications