Highlights:Cloud and Systems Engineer with over 4 years of experience supporting enterprise IT environments, specializing in AWS, Azure, and Windows Server. Proven track record in managing secure, scalable environments, handling incident response, and supporting high-demand healthcare and analytics platforms. Experience working with cross-functional teams, providing on-call support, and applying DevOps practices using tools like Azure DevOps and Datadog (for monitoring and observability). Also experienced with endpoint management and policy enforcement using Microsoft Intune.

Skills:aws, windows, jira, confluence, servicenow, qualys, kenna, datadog, terraform, azure, microsoft

Goal:Experienced Systems and Cloud Engineer seeking to leverage a strong background in AWS, and enterprise IT infrastructure to contribute to cloud transformation and secure systems operations in a forward-thinking U.S. company. Looking for opportunities as a Cloud Engineer, Systems Engineer, or Network Security Specialist, where I can apply my expertise in cloud platforms, and IT security best practices while continuing to grow professionally.

Membership:AWS Community Qlik Community

Certification:AWS Certified SysOps Administrator - Associate AWS Certified Advanced Networking - Specialty AWS Certified Security - Specialty AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner Qlik Sense System Administrator Certification IT Service Management Foundation Bridge based on ISO/IEC 20000 ITIL® Foundation Certificate in IT Service Management

Management Support Analyst 03/2021 - 10/2021
ACV Tecline, Rio de Janeiro, Macae Brazil
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• Analyzed key performance indicators, extracted reports, and consolidated data. • Created spreadsheets, dashboards, and panels in Power BI. • Participated in the creation of performance indicators. • Organized and led management meetings.--
Systems Engineer 11/2021 - current
IPC Global, Atlanta, United States
Assigned to Children's Healthcare of Atlanta (CHOA) under a staff augmentation contract
Assigned to Children's Healthcare of Atlanta (CHOA) under a staff augmentation contract • Experience in customer-facing roles through Managed Services and Staff Augmentation, providing tailored technical solutions for critical environments. • AWS: Managed and supported AWS environments using the AWS console, including EC2, IAM, VPC, CloudWatch, Workspaces, Systems Manager, Health Dashboard, Certificate Manager, Data Sync, and Cost Explorer. • Windows Server: Administered, supported, and managed Windows Server environments, including server migration tasks. • Qlik Management: Administered and supported Qlik environments, including QlikView and Qlik Sense, ensuring seamless integration with associated Windows Servers. • Azure DevOps (ADO) and Agile Planning: Managed and administered Azure DevOps, participating in sprint planning and backlog management using epics, features, and tasks to ensure smooth workflows and delivery timelines aligned with Agile methodologies. • Managed Azure DevOps with Git for version control, creating user stories and pull requests. Utilized VS Code for code changes, committing to feature branches, and coordinating pull request reviews before merging. • Vulnerability Analysis: Utilized Cisco Kenna for vulnerability analysis and management on Windows Servers. • Jira: Administered Jira, including ticket creation and support management. • Confluence: Managed Confluence, creating and maintaining knowledge bases. • ServiceNow: Operated within the ServiceNow platform, managing change orders, incidents, and service requests. • Microsoft 365 Admin Center: Administered users, devices, and groups. • Azure Portal: Managed EntraID, and MFA. • Datadog: Managed Datadog, including dashboard creation, agent installation, and configuration. • Proficient in providing on-call support during weekends, following a pre-scheduled rotation to ensure system availability and issue resolution.--
Management Support Analyst 06/2019 - 02/2021
Spassu Technology, , Brazil
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• Troubleshot and resolved SAP ERP issues. • Managed projects using the GMP/Project Management tool.--
E-commerce Business Owner 04/2017 - 02/2019
Nerd Pride Store, , Brazil
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• Developed and executed sales strategies, including layout and organization of products. • Planned and managed product and brand promotions using Facebook Ads, targeting platforms like Facebook and Instagram. • Managed customer communications through messaging apps.--
Analyst - Project Manager 08/2013 - 04/2015
Secretariat for Strategic Affairs of the Presidency of the Republic, , Brazil
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• Managed projects focusing on scope, cost, schedule, and quality control. • Coordinated team efforts, setting goals for long-term, medium-term, and short-term objectives; analyzed performance and motivated the team. • Organized and managed events from conception to completion. • Administered contracts, overseeing deadlines, deliverables, and follow-ups. • Implemented and coordinated agile methodologies (Scrum). • Utilized tools such as MS Project, Excel, Word, Bizagi, and PowerPoint at an intermediate/advanced level.--
Math Teacher 07/2004 - 02/2006
JK School, , Brazil
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• Taught mathematics to elementary and high school students. • Organized materials, schedules, and school diaries. • Mentored students participating in science fairs.--
Hospital Receptionist (volunteer experience) 01/2002 - 02/2003
Guara's Hospital, , Brazil
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• Served as the first point of contact for patients. • Verified patient insurance, demographics, and health history to ensure accurate records. • Enhanced customer satisfaction by resolving appointment issues.--

Centro Universitario Unieuro 01/2008 - 06/2001
, , United States
Degree: Bachelor's Degree
Major:Information Systems
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Sergio Ferreira Proba