Highlights:Currently working as a Senior Support Engineer for a Citrix Platinum Partner

Skills:MCSE, Citrix,Vmware,Active Directory, Exchange

Certification:CCA - XenApp/XenDesktop/XenServer CCAA- XenApp 6.5 CCEE- Virtualization CCP-V-XenDesktop 7.1 CCP-M-XenMobile CCA-N-Netscaler

Senior Support Engineer 01/02/2014 - current
EOH Citrix Services, Johannesburg, Gauteng South Africa
Industry: ICT
Support Consultant dealing with user issues and provide onsite support/advice/upgrades to customers environments
• ICT Support for various companies (Growthpoint Properties, Discovery Health, MUR Shipping, Macsteel International, Barloworld, Helios Towers, Standard Bank, Road Accident Fund). • Monitoring Citrix environments (XenApp, XenDesktop, XenServer, Edgesight, Provisioning Server and XenMobile) on a 24/7 SLA Basis. • Compiling monthly Environmental Reports for infrastructure management. • Attending to helpdesk calls for individual users. • Onsite customer visits for health checks and assistance in changes.--
Technical Specialist 04/2010 - current
Gijima, Pretoria, GA South Africa
Industry: ICT
-Managing Citrix and Virtual Platforms (VMware, Hyper-V) for Server and Desktop Nationally on a 24/7 basis.
- Maintaining all Microsoft servers (Physical & Virtual) as well as Exchange servers - Managing VM Ware hosts and servers - Administering Active Directory, Mime cast , Mobile Iron for all of Gijima Internal staff - Building new servers and configuring them according to expected standards. - Involved in building Gijima Internal Private Cloud. - Configuring and administering Citrix Solution for IPad solution. - Primary engineer for implementing and Testing Thin Client Technologies - Team Leader for Microsoft Team on the WAIO Project (Home Affairs) - Managing Microsoft Server farm – includes installation and maintenance of all MS Servers Server 2003/2008 WSUS Projects Server 2007 Symantec Norton Antivirus Server Backups Installation of SQL Server Installation of Visual Studio 2008 on developer’s PCs - Provide reports to senior management for capacity and optimization of future infrastructure - Assist the development team in the creation of MSI packages--
Active Directory/Messaging Administrator 04/2008 - 04/2010
Investec Private Bank, Johannesburg, GA South Africa
Industry: Financial
Member of team that Managed Active Directory and Exchange for Investec bank for South Africa and Mauritius.
- Support multiple Exchange Servers (2003/2010) for South Africa from the head office in Gauteng and other regions including Mauritius - Maintaining and Testing of Disaster Recovery site at Internet Solutions. - Allow users access to file servers (server 2003/2008) - Creation and Maintenance of user accounts and Group Policy and roaming profiles on AD for approximately 4000 users - Exposure to HyperV and VMware - Administer Symantec KVS Enterprise VAULT and journaling of mailboxes - Manage Right Fax Servers--
Technical Manager 04/2006 - 04/2008
Real Global Business Solutions, Pretoria, GA South Africa
Industry: ICT
Mangae the company's IT and Telecomunnications Infrastructure.
- Maintenance of user PCs and servers (Windows Server 2003/2008 DC/Exchange and ISA) - Installation and configuration of 3G connectivity and wireless routers - Build test environments for organizations. These included MS CRM 3.0, SharePoint Portal Server 2007, Project Portfolio Server 2007 - Maintenance of domain and mail as well as directors, consultant and partner access to these strategic business tools--
Network Engineer 01/2003 - 10/2005
Dimension Network Solutions, Johannesburg, GA South Africa
Industry: ICT
Network Engineer for multiple accounts.
- Maintenance of Siemens offsite servers (Windows Server 2000/2003 Domain Controllers and Exchange) and user PCs (XP/W2/k, Vista), routers and switches (Cisco Systems). - Installation and configuration of 3G connectivity and wireless routers - Responsible for the maintenance of network and desktop PCs for various companies (BRASA, 702 Jewelers, Fascination Books, South African Gold Coin Exchange) - Managed printers and print servers across their LANs and WANs - Fixing and troubleshooting various hardware and software problems - Maintenance of domain controllers and exchange servers as well as dial ups through data lines and VPN--
Network Administrator 02/2002 - 11/2002
DMG, Dublin, Dublin Ireland
Industry: Document Management
Network Administrator for DMG UK.
- Maintenance of user computers and software (RS-SQL, ALCATEL PABX, THESAURUS, FACFLOW, SHREDCOM, WINDOWS NT 4,W2K, XP, MS OFFICE, VEHICLE TRACKING) - Responsible for WAN set-up and maintenance for employees working offsite via VPN. Responsible for user telephones and cellular phones.--

Richland College 02/1998 - current
Dallas, TX, United States
Degree: Associate's Degree
Major:Arts and Sciences
First year of study towards a degree but could no longer afford it.

Shallon Chetty
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