Highlights:1. Successfully managed accounts receivables for a busy organization, maintaining a high collection rate and ensuring accurate financial records 2.Provided exceptional customer service as a Customer Care Representative, resolving client issues efficiently and maintaining high satisfaction ratings. 3. Over five years of professional experience supporting administrative operations, including calendar management, data entry, document preparation, and office coordination. 4.Demonstrated strong organizational skills by handling multiple tasks, prioritizing deadlines, and improving workflow processes. 5.Adept in Microsoft Office Suite (Word, Excel, Outlook) and skilled in managing digital communication and recordkeeping systems. 6.Recognized for attention to detail, teamwork, and the ability to adapt quickly to new environments and challenges. 7.Committed to continuous personal and professional development, with a strong desire to grow in a dynamic and multicultural work environment

Skills:administrative support

Goal:Motivated and detail-oriented professional with over five years of experience in customer service, accounts receivables, and administrative support. Seeking an opportunity to contribute my organizational, communication, and office management skills to a dynamic company in the United States. I am committed to growing within an organization that values dedication, efficiency, and teamwork. Eager to bring my strong work ethic, adaptability, and global perspective to a new environment while advancing my career in administrative operations and office management.

Membership:Certified in First Aid and Emergency Response Issued by Kenya Red Cross Certification in essential first aid practices, emergency response, and safety procedures

Certification:1.Best Customer Service Award Awarded for two consecutive periods Recognized for outstanding excellence in delivering customer care, maintaining high client satisfaction rates, and resolving issues promptly. 2. Innovation Award – Accounts Receivables Improvement Awarded for Process Innovation Introduced the initiative of including customer account numbers on invoices, which significantly streamlined payment processing and improved cash flow efficiency.

Honor:1.Best Customer Service Award Recognized for Excellence in Client Support — Awarded Two Consecutive Times Acknowledged for delivering outstanding customer service, achieving high satisfaction ratings, and demonstrating exceptional problem-solving abilities. 2. Innovation Award – Accounts Receivables Improvement Process Enhancement Recognition Awarded for introducing the inclusion of customer account numbers on invoices, a change that significantly streamlined payment processing and improved cash flow. 3.First Aid Certification Certified in Emergency Response and First Aid Practices Trained to provide basic first aid care, enhancing workplace safety and preparedness.

Accounts Receivables Officer 08/2023 - current
Mt Kenya Wholesellers ltd, NAIROBI, NAIROBI Kenya
Industry: FMCG
Detail-oriented and results-driven Accounts Receivable Officer with over five years of experience in the FMCG sector. Proven track record of enhancing cash flow through efficient invoicing, timely collections, and meticulous account reconciliations. Recognized for introducing process improvements, such as incorporating customer account numbers on invoices, which streamlined payment methods and reduced processing time. Awarded 'Best Customer Service' recognition for two consecutive years, demonstrating a commitment to excellence in client relations.
Position Overview: As an Accounts Receivable Officer in the FMCG sector, you will play a crucial role in managing the company's financial transactions related to customer accounts. Your primary responsibility will be to ensure accurate and timely processing of accounts receivable, contributing to the organization's cash flow and financial health. Key Responsibilities: Invoice Management: Generate and issue customer invoices based on sales orders and contracts, ensuring accuracy and compliance with company policies.? Payment Collection: Monitor outstanding balances, follow up on overdue payments, and allocate receipts to customer accounts promptly.? Account Reconciliation: Regularly reconcile accounts receivable ledgers, identifying and resolving discrepancies to maintain accurate financial records.? Credit Management: Assess customer creditworthiness, set credit limits, and review credit terms to mitigate financial risk.? Reporting: Prepare and submit daily, weekly, and monthly accounts receivable reports to management, highlighting key metrics and trends.? Customer Communication: Address customer inquiries regarding billing issues, payment discrepancies, and account status in a professional and timely manner.? Process Improvement: Identify opportunities to streamline accounts receivable processes, enhancing efficiency and reducing the days sales outstanding (DSO).? Experience: Minimum of 3-5 years of experience in accounts receivable, preferably within the FMCG industry.? Technical Skills: Proficiency in accounting software and Microsoft Office Suite, particularly Excel.? Analytical Skills: Strong attention to detail with the ability to analyze financial data and identify discrepancies.? Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams.? Problem-Solving: Ability to handle challenging situations and resolve issues promptly and professionally.? Knowledge of FMCG Operations: Understanding of the unique financial dynamics and challenges within the FMCG sector.--
Customer Care Representative 07/2019 - 05/2023
DLIGHT KENYA, NAIROBI, NAIROBI Kenya
Industry: RENEWABLE ENERGY
Dedicated professional with over five years of experience in customer service and accounts receivable roles. Recognized for excellence with two consecutive 'Best Customer Service' awards. Implemented process improvements, such as incorporating customer account numbers on invoices, enhancing payment efficiency. Skilled in communication, problem-solving, and proficient in Microsoft Office Suite and financial software. Committed to delivering exceptional service and fostering positive client relationships.
Customer Service Representative Key Responsibilities: Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.? Communication: Utilize various communication channels, including phone, email, and chat, to engage with customers effectively.? Problem Resolution: Identify customer concerns, troubleshoot issues, and provide timely solutions to ensure customer satisfaction.? Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.? Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to service enhancement initiatives.? Team Collaboration: Work closely with other departments to resolve complex issues and ensure a seamless customer experience.? Key Skills and Qualifications: Communication Skills: Excellent verbal and written communication abilities to interact effectively with customers.? Problem-Solving: Strong analytical skills to identify issues and develop appropriate solutions.? Empathy: Ability to understand and share the feelings of others, enhancing customer relations.? Technical Proficiency: Familiarity with customer service software, databases, and tools.? Time Management: Efficient in managing time and handling multiple tasks simultaneously.? Patience: Ability to remain calm and composed in challenging situations.? Education: High school diploma or equivalent; additional certifications in customer service are a plus.? Work Environment: Customer Service Representatives typically work in call centers, retail environments, or corporate offices. Some positions may offer remote work options, providing flexibility in work arrangements.? Career Outlook: The role of a Customer Service Representative offers opportunities for career advancement into supervisory or managerial positions. With the development of key skills and experience, individuals can progress to roles such as Customer Service Manager or Director. Continuous learning and professional development are encouraged to enhance career growth.--

KENYOHO HIGH 01/2012 - 11/2015
NAIROBI, NAIROBI, Kenya
Degree: High School Or Below
Major:Mathematics,English,Business Studies
Minor:Chemistry
Recent high school graduate from Kenya with a strong foundation in Mathematics, English, Business Studies. Demonstrates excellent communication and organizational skills, complemented by a commitment to continuous learning. Eager to apply academic knowledge and enthusiasm to contribute effectively in administrative or customer service roles.

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