Highlights:

Skills:

Guest Experience Specialist 10/2018 - current
Signature aviation, , Antigua And Barbuda
Industry: aviation
Dedicated and detail-oriented Guest Experience Specialist with over 9 years in the luxury hospitality sector. Proven track record in delivering exceptional, tailored services to discerning clients in high-pressure environments. Committed to creating memorable experiences through proactive communication, meticulous attention to detail, and a deep understanding of client needs. Flexible adapting to diverse schedules, including nights and holidays, to ensure seamless service delivery
Cultivate and maintain strong relationships with guests, ensuring each interaction is personalized and exceeds expectations. • Oversee communication between guests, private aviation terminals, and relevant departments, facilitating a smooth and luxurious experience. • Manage high-value transactions, including guest purchases and fuel services, with a focus on accuracy and confidentiality. • Deliver bespoke concierge services, including tailored hotel and transportation arrangements, ensuring every request is fulfilled to the guest's satisfaction. • Proactively handle inquiries and resolve concerns, utilizing strong conflict resolution skills to turn challenges into positive experiences. • Maintain comprehensive knowledge of on-site facilities and local attractions, enhancing the guest experience with informed recommendations. • Utilize advanced management systems to monitor flights and coordinate with the Airside Experience Team, ensuring timely departures and smooth operations. • Regularly assess guest areas to maintain impeccable standards of cleanliness and inventory, promoting a luxurious atmosphere. • Actively promote exclusive services to elevate the overall customer experience and foster loyalty.--

Princess Margaret Secondary 09/2010 - 06/2016
, , Antigua And Barbuda
Degree: High School Or Below
Major:Business
Minor:Accounting
Caribbean Examinations Council subjects which are equivalent to a GED or high school diploma.

Kennika Whyte Resume Customer Service