Highlights:

Skills:sql, t-sql, network

Infrastructure Support engineer 10/2013 - current
CA technologies, Plano, United States
Industry: IT
Configuring and maintaining client environments
• Unified Infrastructure Manager(Nimsoft) support to clients with focus on technical issues that affect small and enterprise level environments • Manage UIM Microsoft server database on customer servers on premise environment • Assist in configuration of over 140 + probe applications, making sure that the configurations meet the requirements for the customer’s environment, helped clients with access control lists (ACL), threshold configurations and SLA configurations • Re-create customer issues and document the problems and create and present feature requests. Managed technical documentation for internal and external clients, by having publisher rights to the Knowledge base, this helped to keep the article quality standards intact. • Created training videos on use of Probes and integration with UIM product and DVNAT Lab environments. • Helped to mentor new members in the team by providing training sessions and documents on how to use Nimsoft monitoring tool, this helped in making our team on-boarding more successful. • DVNAT lead, managed virtual images for testing customer issues, made sure the labs had the product pre-installed and integrated to various CA products such as Spectrum, CA service desk--

University of North Texas 08/2008 - 08/2010
Denton, Texas, United States
Degree: Bachelor's Degree
Major:Business computer info systems
Bachelor OF Science

Tinashe_mugweni_resume resume