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City: Atlanta State: GA Category: 13-1000 Occupation: 13
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Skills: Active Directory,Azure,Microsoft 365 Troubleshooting,MS Office,MS Share PoinT,MS Windows,OneDrive Requirement: Essential Duties and Responsibilities:
Demonstrated experience with Service Desk application for managing IT requests
Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications
Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware.
Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support.
Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions. Description: Job Summary:
Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.
Detailed Overview:
At CJCC, the Help Desk Technician is the first line of interaction with our client’s end-users. They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ins in a timely. They must have the ability to remain calm under pressure and show empathy towards their clients. They will either attempt to resolve common end-user issues or assign and escalate the ticket to the appropriate team. This role allows you to learn about various processes and systems within Information Technology.
US local resources,Work authorization required,Work authorization sponsored,Work authorization in field of study
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