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City: Denver State: CO Category: 13-1000 Occupation: 13
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Skills: Adobe,Cisco,Five9,IVR Requirement: Minimum Requirements:
· Minimum of 1 year of
experience in a call center
· Strong phone and
verbal communication skills along with active listening skills
· Familiarity with CRM
Systems
· Experience using
IVR/ACD (Five9, Cisco, etc)
Desired/Preferred Experience & Qualifications:
· Understanding of a
government environment and data governance
· Proficiency in
Spanish is highly desired
Qualification
Communication skills both verbal and written Description: All Openings :https://www.jobshorn.com/company/sohanit-inc/jobs
Summary:
· The
position/resource requested will serve as a PEAK Call Center Agent responsible
for addressing citizen/client questions related to technical issues accessing
and navigating the system.
Duties:
Primary Responsibilities include the following:
· Answer incoming
calls timely and accurately, specifically those related to
correspondence/notification issues
· Answers inquires by
clarifying desired information, researching, locating and providing information
· Resolves customers
issues and concerns
· Creates and
maintains knowledge articles
Provide technical assistance to the customer (Examples)
1. Password reset
2. Account information
3. Case number information
4. Adobe Reader issues
5. Brower issues
6. Technical computer issues
7. Internet connectivity
· PEAK navigation
· Enter information
obtain from the call into a customer relationship management tool
· Utilize the IVR/ACD
for incoming and outgoing calls
· Follow communication
scripts when handling different topics
· Meet personal/team
qualitative and quantitative targets
US local resources,Work authorization required,Work authorization sponsored,Work authorization in field of study
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